Returns & Refunds Policy

At Survey Equipments USA, we aim to provide clear information about returns and refunds for eligible purchases. We understand that there may be situations where a return or refund is necessary, and we aim to make that process clear and straightforward. This Returns & Refunds Policy outlines the conditions under which returns and refunds are accepted.

1. General Return Policy

We accept returns for eligible products within 30 days of delivery, provided the conditions listed below are met. The return window begins on the date the order is delivered to the customer.

2. Return Eligibility Criteria

To qualify for a return, the following conditions must be satisfied:

  • The item must be unused, unopened, and in its original packaging. 
  • It must be free from damage, additional labels, or markings. 
  • The original invoice or proof of purchase must be included. 
  • Products that are opened or tampered with are not eligible for return. 

3. Non-Returnable Items

The following types of items cannot be returned:

  • Used, opened, or damaged items 
  • Items missing their original packaging 
  • Products that have been modified, tampered with, or refilled 
  • Items marked “final sale” or “clearance” 

4. Change of Mind or Incorrect Orders

If you’ve ordered the wrong item or changed your mind, we offer store credit or a refund, subject to the following conditions:

  • A 15% restocking fee will apply. 
  • Return shipping costs are the responsibility of the customer. 
  • Items must be returned in pristine condition to qualify. 

5. Defective or Faulty Products

If you receive a faulty or defective item, we will provide a replacement, refund, or another applicable remedy. Please follow these steps:

  1. Contact our support team within 30 days of delivery. 
  2. Provide photos or documentation of the issue. 
  3. Return the defective item to us. 
  4. Once the return is received and confirmed as defective, a replacement or other applicable remedy will be provided. 

6. Return Shipping Costs

  • Return shipping is at the customer’s expense unless the item is faulty or incorrect. 
  • We recommend using a trackable shipping method, as we cannot guarantee receipt otherwise. 
  • Returns sent as “receiver to pay” will be refused. 

7. Refund Processing Time

  • Refunds are processed within 5–7 business days after we receive and inspect the returned item. 
  • Refunds will be issued to the original payment method used for the purchase. 
  • Shipping charges from the original order are non-refundable. 

8. How to Initiate a Return

To begin your return:
Please contact support before sending any item back so we can provide the applicable return instructions and return destination. Do not send returns to our public business address unless our support team specifically instructs you to do so.

  1. Contact our support team at sales@surveyequipments.com. 
  2. Repack the item securely in its original packaging. 
  3. Share the tracking number with us for reference. 

Once we receive and inspect the item, we’ll issue your refund or store credit in accordance with this policy.

Business Contact

Survey Equipments USA
11407 SW Amu St, Suite #S8818
Tualatin, OR 97062
United States
Email: sales@surveyequipments.com
Phone: +1-564-544-7726

Related information: Contact Survey Equipments USA, Shipping Policy, Terms & Conditions, or browse survey equipment and supplies.